At the straight-talking level, reputation management means completing on your commitments. It’s personal, between you and anyone you work with. It’s departmental, between your team and any team you interact... Read more
When you give feedback, you pretty much expect that whoever’s hearing it is, one, paying attention and, two, going to do something about it. If you’ve been at this for... Read more
With seven buckets of good will, it’s possible that everything you say will be taken the right way. That your intentions will be understood and appreciated even when your words... Read more
Given a fair wind and a starter for ten, in six months, wouldn’t it be lovely if … Finish the thought with something conceivable if not obvious, possible if not... Read more
Not everything is in the data. Not every answer is made explicit. Not every decision can be followed or predicted through incontrovertible evidence. Sometimes, data is a triangulation point, pinned... Read more