Relying on diktat
November 11, 2025 12:17 am Leave your thoughtsThere are times when we change the rules for the benefit of others – like unexpected pay rises, or improve terms, or send word about early delivery. These are easy... Read more
Author Archives for Nick Shepheard
Things to be done
November 10, 2025 12:17 am Leave your thoughtsIt’s personal. Even with your solid work ethic, extreme discipline and steady focus – sometimes the non-urgent but ultimately important and non-negotiable work that only you can do builds into... Read more
Who should you notice
November 9, 2025 12:17 am Leave your thoughtsWe grow. We’re all a little bit different today to who we were yesterday. That’s how it happens. We were one thing. We work hard and acquire experience. We become... Read more
One baby step
November 8, 2025 12:17 am Leave your thoughtsMany things are complicated. The foot bond does indeed connect, eventually, to the head bone, and it’s always tempting (and maybe even long-term wise) to lay everything out and line... Read more
Should we ask
November 7, 2025 12:17 am Leave your thoughtsShould we involve the staff in designing the systems and processes they’ll use? Should we involve the customers in decisions about how best we can serve them? Should we ask... Read more