Their wait time
We all deal with issues. Problems that find their way to our desk tend to be bigger or deeper than the others - we dig…
The worst place to be is where you’re waiting for someone else to do or say something, when you have no influence over timing or the yes/no of it and with important things on your side swinging in the wind.
The worst place? Where you have no control.
We all know that feeling.
And … we’ve all been responsible for that feeling in others.
If you’re the one dangling, the best you can do is find something better to do. Get on that. Something else. Something you can influence. Something which involves making actual progress on things you can control.
If you’re the one hanging them out there … stop that. Let them know, at least, when they’ll hear from you. If you can, tell them how the process is going and what’s in the way. Whatever else, give them control of their wait time.
Skippy strategy: Let them know.
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Category:
Decisions
Customers, wouldn’t you know it, think of their own interests before they think of yours. They want what they want, the want to pay what…