There’s always someone who thinks it’s obvious. The problem: nobody else agrees with the “obvious”. The symptoms: everyone pulling in slightly different directions, frustrating meetings, saying “in my head, it... Read more
If you get anywhere remotely close to your customer or your market, you’ll find a lot that’s wrong with their world. Inefficiencies, unnecessary steps, hidden and not-so hidden costs, out-dated... Read more
Everyone loves a summary. Chomping 214 slides of market research down to the five key points. The production report that distils a month’s effort into a column of outputs. The... Read more
It’s important to face inward. To concentrate on your business, your relationships, your colleagues, your team, your organisation. To have the meetings and do the work so all the moving... Read more
“Deep in the meeting, we talked about that thing. It was anything other than straightforward. There were connected parts and a number of hand-offs and dependencies. Are you clear about... Read more