The more you break
July 5, 2017 11:17 pm Leave your thoughtsWhen you take on change, when you promote new ideas, when you introduce an alternative view – you expect push back. Even when you’re sorting out the most broken version... Read more
Author Archives for Nick Shepheard
The fourth line
July 4, 2017 11:17 pm Leave your thoughtsWhen things go wrong … paying customers want support, internal customers want support, colleagues want support. Everyone wants support. So what is support? Traditionally, three kinds: 1st line is about... Read more
Pull them closer
July 3, 2017 11:17 pm Leave your thoughtsChances are … they have questions. Questions that have been rolling around, just out of reach, for months. Questions like … what do you think of the deal, how would... Read more
Choose the timing
July 2, 2017 11:17 pm Leave your thoughtsSome things you know, deep down, you’ll have to deal with sooner or later. The benefit of not dealing with it today – an easier life in the short term.... Read more
Your tongue
July 1, 2017 11:17 pm Leave your thoughtsThere are times when something is wrong, when you know it’s wrong, but when there’s nothing you can do about it, and you have to hold your tongue. That’s not... Read more