In a world of infinite choices, a key differentiator is making life easy for your customers. Not just with products and services, but in how easy you are to do business with.... Read more
Are you winning? Take a moment … Think about it … Right now. It’s a question guaranteed to get the juices running. It forces you to define what you’re working... Read more
It’s impossible to make progress without butting up against things you don’t and can’t know but have to act on anyway. Known-unknowns, otherwise known as risks. Living with unknowns means... Read more
Taking ideas out to meet the world is a lot harder than having them. Say I have a secret recipe for fruit juice, and I want to make it into... Read more
A start-up, a new product, setting a strategy: all acts of creativity and will against a blank canvas. Not in isolation, not perfect original idea. They’re art, built on relationships,... Read more