About 80% of Close Doors buttons on lifts don’t work. They’re not even wired. That’s tough news to take. I push them all the time, looking for that six extra... Read more
Two schools of thought: 1. Ask your customers what they want, then do what they say. 2. Don’t ask your customers what they want, they don’t know what’s possible anyway.... Read more
When Alice asked the Cheshire Cat which way to go, the cat said, “That depends a good deal on where you want to get to.” “I don’t much care where... Read more
Everybody knows that happy people do good work. It might be true but it’s misleading too. Happy people and good work are correlated but they aren’t cause and effect. In... Read more
Does it have to be the leader who comes up with new ideas? It’s certainly part of the job. Somewhere in every leader’s job description is something about formulating and... Read more