You can fly on instruments. Checking this, checking that, waiting for warnings. Busy being busy, across everything – but never looking out of the window. That’s what the instruments are... Read more
If you put all your attention on ensuring your team follows every step of the process, your team will follow every step of the process. The result? Ticked boxes; process... Read more
The first step in any change is to accept that where you are now is not where you want to be. Not on a superficial, “oh-yeah, we should change” level,... Read more
Model 1 – standing on top of the prow, out front, commanding the ship by cajoling everyone to do what you say, how you say, when you say. Model 2... Read more
There are two kinds of problems. There are always two kinds of problems. They’re the two kinds of problems we spend our time thinking about, digging into and fixing. Problem... Read more