About the handoffs
February 28, 2022 11:17 pm Leave your thoughtsIt’s all about the handoffs. You can do anything you want and any way you like, as long as the output meets the specification – as long as what you... Read more
Author Archives for Nick Shepheard
Make it playful
February 27, 2022 11:17 pm Leave your thoughtsThere are plenty of mundane things we have to do and mundane ways to do them. That email, that spreadsheet, that internal presentation to the finance team, that interaction with... Read more
After the questions
February 26, 2022 11:17 pm Leave your thoughtsWhen things aren’t going as well as you hoped, your first response shouldn’t be to double down in dogma, force people to do exactly what you say, or stick rigidly... Read more
An agenda
February 25, 2022 11:17 pm Leave your thoughtsIt starts and ends with the customer. On their side, they have an agenda to do something, this turns into a desire for some product or service which you can... Read more
The specifics
February 24, 2022 11:17 pm Leave your thoughtsAmbiguity always causes delay and frustration. If we’re not sure where our responsibilities begin or end there are two possibilities. One of us will hold back, imagining the other has... Read more