When you give feedback, you pretty much expect that whoever’s hearing it is, one, paying attention and, two, going to do something about it. If you’ve been at this for a while you also pretty much assume that, despite those expectations, you’ve got an even chance of being proved wrong – either they weren’t paying attention, disagreed with you, or you fluffed the message.
To improve your batting average … the two things you can control are … the clarity of your message, and, checking for their attention.
On message – let’s assume for now that your message is direct and to the point.
On attention – when you’ve made your point, ask them … “what did you hear?”
Get them to replay back to you the message and its meaning.
Were you clear? Did they get it?
Most important … what will they do about it?
Skippy strategy: Check for clarity, meaning and intent.
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