August 19, 2022

You give feedback


When you give feedback, you pretty much expect that whoever’s hearing it is, one, paying attention and, two, going to do something about it. If you’ve been at this for a while you also pretty much assume that, despite those expectations, you’ve got an even chance of being proved wrong – either they weren’t paying attention, disagreed with you, or you fluffed the message.

To improve your batting average … the two things you can control are … the clarity of your message, and, checking for their attention.

On message – let’s assume for now that your message is direct and to the point.

On attention – when you’ve made your point, ask them … “what did you hear?”

Get them to replay back to you the message and its meaning.

Were you clear? Did they get it?

Most important … what will they do about it?

Skippy strategy: Check for clarity, meaning and intent.