The way of the fix
It’s easy to get sucked into maybes.
When answering the question, what should we do about … this?, some people around the table will use it as…
It really doesn’t matter that things go wrong. Well, it matters to the extent that you have to fix them, and you do fix them, and everything becomes balanced in the universe. That matters. What matters in the wider scheme is not so much the fix itself, but the way of the fix.
The way you communicate about the issue in the first place. Not with denial or distraction or obfuscation, but with honesty and openness and humility.
The way you communicate during the issue. Not with silence or a saw tooth, but with inclusion – when you tell them what you’ve considered and what you’ve chosen and how it’s working and what are the risks and how you’re managing the contingencies.
The way you communicate with them – as a partner, an equal, or an unhappy irritation.
Skippy strategy: The fix is as mach about the way of the fix.
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Skippiness
The customer will tell you what they want. Not so much in the words they use when they think they’re telling you what they want, but…