You have to be willing to enter the discomfort. To notice that someone is uncomfortable about a discussion or situation, and continue to mine for clarity all the same. Your... Read more
You may think you’ve made it clear. You may think the reporting line is obvious, the client understands, the team member knows exactly the why and the how and the... Read more
There are times when things you never imagined would happen, happen. If it’s good for all parties then we’ll all smile and get on with the next thing. When it... Read more
If you’re the decision maker, your team appreciate a decision. They might not like the decision but they appreciate it more than a maybe, maybe, maybe which puts them in... Read more
With some people, the merest mention of a task and you know it will be done, and with interest. They’ll pick up the ball, polish it, examine it, put it... Read more