Improve the model
April 10, 2021 11:17 pm Leave your thoughtsWe’re full to overflowing with mental models of how the world works. Little maps we use to explain what just happened and predict what might happen next. How customers think,... Read more
Author Archives for Nick Shepheard
A doorway
April 9, 2021 11:17 pm Leave your thoughtsWhen you do what you do it’s likely you fall into the habit of doing what you do in the way that you do it. Which can be a good... Read more
The maybes
April 8, 2021 11:17 pm Leave your thoughtsIt’s frustrating when the customer or the colleague or the supplier fails to respond to your simple request as quickly as you’d like. In your rational mind you understand that... Read more
The scrappy way
April 7, 2021 11:17 pm Leave your thoughtsLet’s say that there are scrappy ways of doing things, and that we use them when we’re in a hurry, when we don’t care, or when we haven’t yet worked... Read more
Some help
April 6, 2021 11:17 pm Leave your thoughtsWe all but up against our headroom sometimes. We all, deep in the weeds of the thing we know we need to do and we want to do well, find... Read more