There’s a difference between a bottleneck and a blocker. Bottlenecks are contractions in the flow, slowing everything that passes to the pace of the lumpiest and stickiest part. Everything backing... Read more
It can feel like all presentations are one way. You’re so used to standing in front of the screen, talking through the points, putting emphasis where it’s always put, transitioning... Read more
With plenty of new clients walking though the door, maybe it’s ok to pay a little less attention and give a little less service to the ones who are already... Read more
It’s what you get used to. If you’re used to happy customers, when one starts to complain, you pay attention. If you’re used to unhappy customers, when one starts to... Read more
Whatever your planning frequency, after some discussion and thought, you write down objectives and the things to need to do in order to get you from here to there. The... Read more