Everything is connected to everything else. I get it. It’s difficult to say this thing is entirely separate from this other thing, especially if we have an involved conversation about... Read more
We all deal with issues. Problems that find their way to our desk tend to be bigger or deeper than the others – we dig in, sort things out, and... Read more
The worst place to be is where you’re waiting for someone else to do or say something, when you have no influence over timing or even the yes/no of it,... Read more
Customers, wouldn’t you know it, think of their own interests before they think of yours. They want what they want, the want to pay what they want, and they want... Read more
Too often, we hang on to bad decisions. Maybe we chose up rather than down and up could still come good. Maybe we’re waiting for the stars to align just... Read more