Three months after starting, any decent (and decently supported) manager will have a list achievements and changes they’ve put in place. They’ll have made a difference. Their people will have... Read more
The organisation and structure and people and resources you have today are more than likely the same as you had yesterday – flexed a little here and there. And that’s... Read more
Customers expect your attention. Whether they’re customer number 1, 101 or 1,001, if they’re taking money out of their bank account and putting it into yours, they’re working on the... Read more
If it’s a half way decent (by which I mean challenging and can teach us something) project, you probably don’t know all the steps from here to where you need... Read more
There’s someone on the team who isn’t quite pulling in the same direction as everyone else. Maybe it’s something about their work ethic. Maybe they’re working on a different agenda,... Read more