Many things are complicated. The foot bond does indeed connect, eventually, to the head bone, and it’s always tempting (and maybe even long-term wise) to lay everything out and line... Read more
Should we involve the staff in designing the systems and processes they’ll use? Should we involve the customers in decisions about how best we can serve them? Should we ask... Read more
When there’s good news in the offing, indications maybe, positives in the air … you want to know. You want to know because it means you can prepare for when... Read more
When to have a plan B? Most of us like to back ourselves. We’re used to taking risks we know are risky, making commitments we know will need sacrifices, taking... Read more
Once in a while you come to the end of a thing. It’s the end of the party. Something that had life and energy comes to a conclusion and it’s... Read more