Inside your head, within your own control, things, thoughts, decisions, actions all move pretty fast. Some new data here, an overheard comment there, seeing something, feeling something and you’re off... Read more
It doesn’t matter what you talk about, it matters what you do. All those fine intentions – to set up a training academy for new members of the team, to... Read more
Yep, it’s complicated. I understand, there are many moving parts. I get it, you’re on top of the details. Absolutely, I’m on board with how things are going. So …... Read more
This one’s for the mirror, and every senior member of the team … When was the last time you spoke with the customer? When did you last have an expansive,... Read more
I get it. There’s a perfectly excellent way to do things; we’ll cover all the bases, cross all the tees, make sure we’ve done our research, carried out every check,... Read more