Too coldly
October 10, 2021 11:17 pm Leave your thoughtsThere are times when we have to give bad news, like the end of a contract, or the price is too high, or the quality has slipped, or we’re not... Read more
Author Archives for Nick Shepheard
Jump the hoop
October 9, 2021 11:17 pm Leave your thoughtsThat thing they want you to do, that hoop they’ve asked you to jump through, the extra documentation, the certification, the new process to follow … doesn’t matter what you... Read more
Something extra
October 8, 2021 11:17 pm Leave your thoughtsYou have your way of working, it works for you, you produce brilliant results. You enjoy a certain amount of success and you’re happy with the way things go. The... Read more
Cold and discomfort
October 7, 2021 11:17 pm Leave your thoughtsYou have to be willing to enter the discomfort. To notice that someone is uncomfortable about a discussion or situation, and continue to mine for clarity all the same. Your... Read more
Until everyone is clear
October 6, 2021 11:17 pm Leave your thoughtsYou may think you’ve made it clear. You may think the reporting line is obvious, the client understands, the team member knows exactly the why and the how and the... Read more