Complex problems
April 13, 2021 11:17 pm Leave your thoughtsPart of the job is to break down complex problems and situations into their most elegant components. It’s the beginning of communication – where you bring everyone to a common... Read more
Author Archives for Nick Shepheard
Step back
April 12, 2021 11:17 pm Leave your thoughtsClose to everything, where the decisions are taken and the big swings are made, everything makes sense. You have more information than anyone, more access to the levers, and more... Read more
Only you
April 11, 2021 11:17 pm Leave your thoughtsWhy wouldn’t this be the day, the week, the month, the year? Why wouldn’t this be the moment that you choose to commit to a new way, a better way,... Read more
Improve the model
April 10, 2021 11:17 pm Leave your thoughtsWe’re full to overflowing with mental models of how the world works. Little maps we use to explain what just happened and predict what might happen next. How customers think,... Read more
A doorway
April 9, 2021 11:17 pm Leave your thoughtsWhen you do what you do it’s likely you fall into the habit of doing what you do in the way that you do it. Which can be a good... Read more