It’s possible that you are entirely right. It’s possible that you are entirely right and everyone else is entirely wrong. Of course, it’s also possible that you’re wrong and they... Read more
When you know, you know. And when you know you know, you have two choices: do nothing or do something. Doing nothing means choosing that whatever it is, that thing... Read more
Of course there are times when you don’t know what you don’t know. The trick is to recognise the feeling – when you’re out of your depth, out of your... Read more
Let’s say there are two kinds of people. One is the kind that are inclusive. They may have idiosyncrasies and peccadilloes – the things that make them them – but... Read more
It can be frustrating having to walk a customer through their own internal process explaining all the steps they’ve taken along the way, before they agree that things are as... Read more