The problem with blurred lines isn’t so much that one person may cross over into another’s responsibility, it’s that they probably won’t. If something needs doing but no one is... Read more
In the middle of the bell curve, you’ll find yourself buried in the anonymity of mediocrity. Perfectly acceptable mind: the average hotel, the ok service, the middle ranking product, the... Read more
It’s axiomatic that if something is to be done then someone has to do it. There’s the wider question of having all the necessary resources, where people are one part... Read more
There is a natural tendency toward complexity. What starts simple, over time, morphs into convoluted shapes. As everyone has their say and every thing makes its influence known, as every... Read more
When you don’t do something that you’ve promised to do, or those things that you didn’t promise but kinda-sorta did, or even those things that haven’t even been discussed but... Read more