Horse drawn carriages are not for everybody. Different customers make different choices even when they’re buying the same type of product. Some value price, some quality, some location, some get... Read more
In an ideal world, you’d know what value your customers are buying. Sure, the container for that value is your product or service, the line item on the invoice, but... Read more
It’s so easy to get away with good enough. It hurdles the bar. Maybe only just. But over it sails and lands on the other side ready to get on... Read more
Things take as long as they take. Focus, clarity, preparation, effective working practices, luck, coffee, buns, pizza, no noise, white noise, music, radio, alone space, group space, paper, whiteboards …... Read more
The last minute may be the only minute, genuinely, that you have spare to complete the work. It’s possible, honestly, that you’ve been so busy with higher priority issues that... Read more