Open the gate
January 15, 2019 11:17 pm Leave your thoughtsCustomers hate it when they can’t get to speak to a decision maker. When they’re complaining and want satisfaction, but there’s a barrier between them and the human that takes... Read more
Author Archives for Nick Shepheard
They don’t care
January 14, 2019 11:17 pm Leave your thoughtsWhen selling something, it’s natural to be concerned about all the things you’ve done to make it available, the complexity you’ve managed, the risks you’ve taken, the blind alleys you’ve... Read more
The fan got dirty
January 13, 2019 11:17 pm Leave your thoughtsThings go wrong. When it happens, you do your best, you handle it, and you move on to the next thing. Thing is, sometimes, what goes wrong affects other people... Read more
The detail you need
January 12, 2019 11:17 pm Leave your thoughtsMost of the time you can do things with a level of detail that fits naturally in your head. You know roughly how long it will take, how much it... Read more
Clear their path
January 11, 2019 11:17 pm Leave your thoughtsMost people are pretty busy. That includes the people in your team. If you’re lucky, they’re motivated to do good work and focused on the task at hand – if... Read more