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April 27, 2017 11:17 pm Leave your thoughtsWe’re in place to do the best job we can. That involves getting other people to also do the best job they can. So our real job is getting everyone... Read more
We’re in place to do the best job we can. That involves getting other people to also do the best job they can. So our real job is getting everyone... Read more
In the beginning it’s easy. A nice, clean, empty piece of whiteboard. There’s nothing, so there’s nothing to worry about. And then it all goes ugly. The process, the act... Read more
When one says left but everyone else is swinging to the right, what do you do? Listen, make a decision, commit. Listen – what do they know, what does the... Read more
Customers. Once in a long while, a customer asks you in no uncertain terms to develop a new product or service just for them. And when it happens, it’s a... Read more
Everyone likes to know that what they’re woking on matters and that they’re not just a faceless operator on some meaningless assembly line. That their contribution counts. That someone’s paying... Read more