Consultants and managers often fall into reactive mode, dealing with what’s thrown at them and doing what they’re asked. “Oh, yeah, I can do that.” Nothing wrong with that; safe... Read more
Hotels do a pretty good job. Clean linen and a shower, food at reasonable times, quiet and a comfortable bed. And then … standard or deluxe, evening meal or breakfast... Read more
A while back I was digitising the publishing process of a daily newspaper. Built around deadlines, our system was optimised to print everything in the next edition. But every week... Read more
A few years ago, we got a letter from the bank telling us not to spend any more money until we’d brought our account back in line with our banking... Read more
A 2013 Chinese study classified the emotions of more than 70 million tweets – angry messaged were shared faster and wider than any other emotion. Check out the front page... Read more