It goes something like this: rubbish in, rubbish out. No surprises, no one challenges the concept, self evident, nothing to see here.
Yet we keep testing it. Putting rubbish in and...
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Not everybody speaks your language.
You have a role-specific lexicon, you use jargon, there are short-cuts in the words you use based on the experience you’ve gathered. And you kinda-sorta expect...
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The toe bone or your organisation connects to its head bone along routes and via connections that few of your team know about, let along can name.
At every step, there...
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Most days, most times, most of us get by on guess work, assumptions and generalisations.
We do the least amount of preparation as possible and wing it to see if we...
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We can take it for granted that customers choose us. Maybe they walk in the door, or shoot us an email, or click Buy on our website. We do what...
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