To give bad news

October 31, 2026

There are times when we have to give bad news. Like the end of a contract, or the price is too high, or the quality has slipped, or we’re not going... READ MORE

They don’t

October 29, 2026

You may think you’ve made it clear. You may think the reporting line is obvious, the client understands, the team member knows exactly the why and the how and the... READ MORE

Do what you say

October 25, 2026

Your core proposition as an organisation is that you know what you’re doing and can do what you say you can do. Most of the work after that falls into... READ MORE

Count on

October 24, 2026

Still struggling with accountability and what it means in the context of you and your team, let’s play some word games. It means having the ability to count on someone to... READ MORE

Having the tools

October 23, 2026

Tools for the job is one cost that should never be skimped if you can help it. Sure, it’s possible to open a can with a stone (maybe not?), but it’s... READ MORE