When the crisis is chronic
All numbers are not created equal.
Some are not much more than noise (like page impressions and meeting minutes), some are interesting (like dwell time and…
Firefighting can feel like fun. Firefighting is fun. Firefighting, dealing with issues, quick decisions, making a difference, the end of the day better than the start. These are good days.
Except, what about never having to fight fires?
Because … when firefighting becomes an everyday thing, when the standard operating procedure is dealing with small incendiaries, when the crisis is chronic, when every day is as draining and relentless as the day before, these are not good days.
These are bad days in a dysfunctional organisation that’s letting is staff (and customers) down.
When this happens, when everyone’s beaten up and polishing off their cv, it’s time to cut a fire break.
No new projects.
No new changes.
Operation clear-the-decks.
Get to the end of the thing and take time to design the problem out.
Do less, but do it better.
Skippy strategy: When the firefight is daily, cut a break.
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Category:
Skippiness
Maybe they’re who they say they are, maybe not.
Maybe their skills are exactly what you expect, maybe not.
Maybe you got a good feel for them…