What might work
Customers have a habit of missing your point whilst they’re, oh I don’t know, thinking of their own. They’re so wrapped up in the own agenda,…
Wouldn’t it be lovely if we could give them a motivation injection.
But it doesn’t exist, so we can’t.
We can try making speeches, invent some clever incentive scheme, scream and shout, jump up and down, threaten them with sanctions, pay them more.
We can keep imagining (and trying) what might work … or we could sit down and listen.
Listen hard, you’ll hear each person tell you what motivates them from the inside out.
They’ll probably disguise it, they’ll talk about the things they like to do when they’re not at work, about their family, or holidays, or great restaurants or sports. They’ll tell you about past bosses and great projects and what was so great about them.
Eventually, they’ll tell you everything they need you know about making their life better and giving their best work.
And that’s worth hearing.
Skippy strategy: Stop imagining. Start listening to motivate.
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Category:
Focus
Whatever you’re considering - a new project, a new product, a new process, and new production process, and new product project - a new anything. The…