A special step
Not everybody speaks your language.
You have a role-specific lexicon, you use jargon, there are short-cuts in the words you use based on the experience you’ve…
Someone goes home after putting in a good shift. Someone does something above and beyond. That person who is always on time and well prepared. That little slice of delight you didn’t expect.
Sure, this stuff can be systematised and built into the programme. And when that’s true, we smile and accept it as a standard that should be standard.
But we know it’s really about the person.
The one who goes that little bit further. Who adds a special step. Who knows how they like to be treated and treats everyone else exactly like that.
Your special step?
To thank them.
Your own extra mile is to acknowledge the excellence, the preparation, the effort. An not just with a thank you. Put it into your smile, your words, the light you shine on them.
Skippy strategy: Make sure they know that you know and that you value their special step.
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Category:
Teams
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