It’s likely that unmotivated, undermanaged, uninterested people (the kind you don’t want on your team) will make a mess of a perfect process. They might follow the steps – and... Read more
In the middle of the firefight all you care about is beating back the flames and getting everything as near to normal as possible. For most of us, if we... Read more
Sometimes, most times, the answer is simpler than the problem. Like when the broken computer isn’t broken, it just needs a new power pack. Like when the dysfunctional team isn’t... Read more
Every process is designed to deliver a specific change, to transform something from one state to the next. At the very least, the process changes it’s position (like moving it... Read more
The first order of business is to work out the key handoffs between stages. Like pearls in a necklace, if each is connected to the next the circle will complete... Read more