At the beginning of things, in the middle of them, at the end and all points in between, there is room for confusion, uncertainty, miscommunication, unclear agreements, things you thought... Read more
Some people are great individual players. They work well on their own, are productive, focused, add value that others couldn’t and continue to delight with all that they do. And... Read more
Let’s assume you’ve done the coaching, the training, the feedback, all the things a good manager does to help a team member do a great job. And it hasn’t worked.... Read more
Bring someone new into your organisation, they have no choice but to look around with fresh eyes. Those eyes will light on things they don’t understand, things that jar with... Read more
When you move to any new way or working the new way takes longer than the old way. There’s no muscle memory, there’s new instructions, what was natural is alien.... Read more