At the beginning, in the middle, towards the end, at some point during the meeting, things drift a little, not so much off track (although maybe), more that they’re directionless,... Read more
There are people you know, maybe on your team, who have a utility that is somewhat unique amongst their peers. The perform a task, a job that needs doing, and... Read more
Deep in doing mode, busy every day, fighting the fires and dealing with the email whipsaw, it’s likely your focus is being pulled everywhere and landing on nowhere. The result:... Read more
When something isn’t right with a process it’s convenient to start blaming the tools. If only we had this new feature, if only we had the latest and snazziest update,... Read more
If the customer calls, chances are you’ll pick up the phone, answer the email, or agree to the meeting. They’re important. A priority. ‘nuff said. What about the team member?... Read more