Customers love products and services, and service providers that do their job, do their job brilliantly, and do it every time. Coincidentally, that’s how reputations are made and brands are... Read more
If you had to, what would you say about your supplier? If you had to write a review, candid, no pulled punches and no false praise, how would they rate?... Read more
It’s never just this thing. When there’s a problem, we dive in and sort the problem, and if we’re smart and have five spare minutes, we try to work out... Read more
What they say about measuring and managing is right. You get exactly what you ask for. Kinda. When you ask your team to be productive, and you measure productivity on... Read more
There’s always a lot to do. By the time you’ve done everything that’s expected it’s likely that there’s next to no time left to do high value discretionary work. Those... Read more