What you get used to
June 19, 2021 11:17 pm Leave your thoughtsIt’s what you get used to. If you’re used to happy customers, when one starts to complain, you pay attention. If you’re used to unhappy customers, when one starts to... Read more
Author Archives for Nick Shepheard
The commitment part
June 18, 2021 11:17 pm Leave your thoughtsWhatever your planning frequency, after some discussion and thought, you write down objectives and the things to need to do in order to get you from here to there. The... Read more
More than instructions
June 17, 2021 11:17 pm Leave your thoughtsThe number one reason people don’t know what you know and fail to act as you expect is because you haven’t shared what you know or your expectations for how... Read more
Swivel a chair
June 16, 2021 11:17 pm Leave your thoughtsTo get things done we need the time to do it. To get big or difficult things done we need some clear, unmolested, uninterrupted time. To get things done with... Read more
Waste of time
June 15, 2021 11:17 pm Leave your thoughtsThat meeting you just had, the one you thought was a waste of time, the one that everyone else thinks was a waste of time. That one. Maybe it was... Read more