Even with a solid work ethic, even with discipline, even with focus, sometimes the non-urgent but ultimately important and non-negotiable work that only you can do builds into a small... Read more
We’re all a little bit different to who and what we were yesterday. That’s how growth happens. We we one thing, we work hard and acquire experience, be become another... Read more
Many things are complicated. The foot may does indeed connect, eventually, to the head bone, and it’s always tempting (and maybe even long-term wise) to lay everything out and line... Read more
Should we involve the staff in designing the systems and processes they’ll use? Should we involve the customers in decisions about how best we can serve them? Should we ask... Read more
When there’s good news in the offing, indications maybe, positives in the air … you want to know. You want to know because it means you can prepare for when... Read more