There’s probably a buttoned up, officious, bureaucratic, passive voice, robotic complicated and absolutely correct way of saying what you have to say. The way some people imagine – especially when... Read more
When someone critiques you, your team or what you do, it’s easy to get defensive. To point out all the good things and minimise what they’re saying or its relevance,... Read more
When things are working well, when business as usual is good business and everything is tick-tocking along it’s easy to take it for granted. Slowly, slowly your attention moves elsewhere... Read more
We can get hung up on spin. Always wanting to put some positive English on every situation to bend the bounce in just the right direction. We can get hung... Read more
If it can go wrong it will go wrong. The parts will break, the supplier will let you down, the train will be late, the waters will chop, the laptop... Read more