So you start to build consensus. You do it by drawing pictures whenever the conversation turns interesting. Back of the napkin, big whiteboards, scraps of paper – at every meeting... Read more
Who is your customer? I don’t mean, who are your customers? These are the ones who pay the money to keep everything spinning around here. They’re important and attention worthy... Read more
You can certainly plan. You should plan. You should have a decent idea about where you’re headed and how to get there. But the biggest successes come from reacting to... Read more
Doesn’t matter what kind of change you’re bringing into the world, it odds on that you’ll be blatzed with three kinds of resistance. Organisational gotchas that get-ya – doing new... Read more
Isn’t it frustrating when you’re dealing with a supplier that’s fractured into departments that don’t work as a cohesive whole? When their production department is on a different timeline and... Read more