Ability to leverage
January 17, 2019 11:17 pm Leave your thoughtsEvery manager has to learn at least one skill if they’re to succeed as the job of managing: how to improve the performance of the systems, people and tasks under... Read more
Author Archives for Nick Shepheard
Large spikes
January 16, 2019 11:17 pm Leave your thoughtsThe joy and misery of contracts is that they’re just so black and white. Aside from the niceties of the price and what’s being bought (the joy), they make you... Read more
Open the gate
January 15, 2019 11:17 pm Leave your thoughtsCustomers hate it when they can’t get to speak to a decision maker. When they’re complaining and want satisfaction, but there’s a barrier between them and the human that takes... Read more
They don’t care
January 14, 2019 11:17 pm Leave your thoughtsWhen selling something, it’s natural to be concerned about all the things you’ve done to make it available, the complexity you’ve managed, the risks you’ve taken, the blind alleys you’ve... Read more
The fan got dirty
January 13, 2019 11:17 pm Leave your thoughtsThings go wrong. When it happens, you do your best, you handle it, and you move on to the next thing. Thing is, sometimes, what goes wrong affects other people... Read more