By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right. That said, they have their moments. Lots of them. Actually, heaps. The... Read more
You know what they say about selling? … always be doin’ it. You know what they should say about hiring? … same. When times are good, you need a steady... Read more
As managers, we’re dealing with humans. As managers of knowledge workers, we dealing with humans who’s value isn’t measured in equal units – it’s not about productivity points or hours... Read more
Looking at the situation, you see what you see, and whether you like it or not, whether you strive for objectivity or not, you also think what you think. You... Read more
We don’t necessarily get to choose our customers, especially if our focus is a boss or internal client. But we do get choose where we spend our discretionary energies: with... Read more