Taking services out to meet the world, the world doesn’t only meet the service, they meet you. Which means two levels of the know-like-trust continuum. Introducing a new service to... Read more
Wouldn’t it be lovely if time stretched so you could do all the things you want to do and still have time for the things you have to do. Actually,... Read more
Before you start paying attention and seeing what happens, you’re either entirely ignorant of reality or you’re playing a guessing game. The point about metrics is to measure against them.... Read more
It’s complicated. How all the parts come together to produce the whole. All the parts. Some play a bigger role than others and some are more influential, but every one... Read more
So much of what we do is dealing with … stuff. Stuff that goes wrong, stuff for clients, stuff that needs fixing, stuff that has to be done, stuff that... Read more