The things about appraisals: – Not just annual. The discipline of going through what is and isn’t working (from yesterday) should be an as-often-as-useful coffee-shop conversation. Don’t wait for the... Read more
The appraisal process should be simple. Start with … this is what I like about the way you do your work. This isn’t to puff someone up or soften them... Read more
Customers aren’t very good at telling you what they want when they don’t already have it. Sure, they’re good at saying what they don’t like about something, how it fails,... Read more
When the team isn’t working, what do you do? Three options (which may turn out to be sequential): – Ignore it. Maybe the team isn’t working as well as you’d... Read more
We used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out. There’s be requirements specifications... Read more