There’s nothing like good housekeeping for keeping the house good: – Asking “how long we’ve got” at the beginning of the meeting. – Introducing the subject of the meeting, and... Read more
Customers have a habit of missing your point whilst they’re, oh I don’t know, thinking of their own. They’re so wrapped up in the own agenda, trying to solve the... Read more
Wouldn’t it be lovely if we could give them a motivation injection. But it doesn’t exist, so we can’t We can try making speeches, invent some clever incentive scheme, scream... Read more
Whatever you’re considering, a new project, a new product, a new process, and new production process, and new product project, a new new anything … the first step is to... Read more
The thing about feedback, good and, um, corrective, it lets them know we can tell the difference. Suppose you have two team members. One is great, she pulls her weight... Read more