Much of managing is nudging. Pointing people in the right direction, clearing a path, making connections, doing the little things so the team can do the big things, suggesting routes... Read more
When your customer calls … what do you do? Jump on it – happy to hear about the next challenge, deal with the support issue, buckle in for the long... Read more
When you’re tapped into your customers’ thought processes, know your market and have established your expertise – you know, the secrets to any successful non-commodity business – someone will throw... Read more
There are always objections. Customers have them. Your team have them. You have them. Most are obvious and predictable. The price, the time, the location, the expertise, the attention, the... Read more
On paper, everything seems a little easier than it is. That’s a bad thing if it makes you believe the impossible. If the paper convinces you that Tab A will... Read more