When people have unreasonable expectations, they tend to be let down. It’s about resources. Unreasonable means: the resources available aren’t or can’t be spared. So be reasonable. Reasonable means: we... Read more
When you do things for the first time, you make mistakes. Slowly, stumble after tumble, you learn to stay on your pins and make fewer prat falls. You still cock... Read more
There are always little jobs hanging about. Returning a phone call here, tying off a hanging thread there, sending a thank you, filing a note. The stuff than piles up... Read more
It’s easy to imagine that everybody knows what’s going on. That somehow – by osmosis maybe – all the little tidbits, all the intelligence, all the ins and outs, all... Read more
If you hire the kind of people who have ideas, it’s a good idea to listen when they speak. Not just listen, but engage them in the thinking process and... Read more