It’s entirely likely that what you do is pretty complicated. Difficult to explain, adding value that isn’t obvious at first sight, involving masses of expertise that makes the difference between... Read more
Every day, all day, we’re switched into communication mode. At the coffee shop, in the meeting, writing the email, around the water cooler. Even three hours deep into the spreadsheet,... Read more
Difficult people have a special way of being difficult. It’s not what they do or don’t do, you can handle that. It’s that you don’t know how to deal with... Read more
Everyone’s busy. The product developers, the sales team, legal, finance, customer support. Procurement are fighting the the good fight, despatch are stacking things up, and everyone in between is buried... Read more
We’ve all had good ideas. We’ve all had great times around a whiteboard. We’ve all wrassled with concepts for days without quite bringing them to solid form. We’ve all been... Read more