Some people moan a lot. It’s tempting to think you can make them happy. That there’s some trick, management technique, gum-ball machine, raise, expensive chair, laid-back roll-me-over we’ll-work-around-you soft centre... Read more
You can go a long way on assumptions. Sometimes it’s the only way. A ghost-number sat in the middle of a spreadsheet lets you think and play and understand, test... Read more
At the beginning of things, there’s the plan. We want to get here, we need to deal with these obstacles, we need to look out for unknowns, we’re going to... Read more
There aren’t too many secrets to being the kind of manager, customer, supplier, anything else that people want to work with. Assuming you create a specific value – everything else... Read more
When things are important – like the doors being shut for take off – it’s worth double checking that everyone’s on the same page. That little “cabin cross-check” does the... Read more