There’s always a lot to do. In a world that continues to turn, not much really stands still. Excellent service levels yesterday are acceptable today and below par tomorrow. You... Read more
There’s so much that’s done on feel. Steering the course, dealing with issues, changing direction, the right fit, questions of performance. You’re using your judgement everywhere you turn. After a... Read more
The answer rarely comes fully formed. It’s wriggles it’s way into the light. The reliable tools: Conversation – Swing your chairs around and talk it out. Bring customers and partners and... Read more
It’s easy to forget the focus. With the day-to-day of breaking trail, keeping things together, setting camp, fire fighting, pushing up the mountains and hanging on the other side. With... Read more
There are times when everyone knows what to do. For all the right reasons, the decision is obvious. Due diligence is over, all the numbers add up, the decision is... Read more