Two people or teams or organisations: one knows, the other guesses. One marches, the other scurries. One is loud and proud, the other quiet and nervous. The difference is confidence.... Read more
If you have one day in Rome, do you rush about bagging every sight, or sit in a square and experience the pace and the heat. Sights (and customers) were... Read more
Everyone makes mistakes. When it’s you, there’s a choice: fess up, put it right and move on, or; cover up, bite it back and move grudgingly. When it’s someone else,... Read more
Fire fighters don’t build things, they save things. They deal with a specific problem and do their best to leave things as close to OK as they can. It’s not... Read more
It’s right there. In front of you. That thing you’re trying to avoid. Right there. Every day you skirt around, every time you don’t deal with it properly, you deal... Read more