Signal and noise
June 24, 2015 8:59 am Leave your thoughtsPicking out the signal amongst all the noise is one of the challenges. In the moment, everything feels important and it’s easy to get distracted by every skirmish. The customer... Read more
Author Archives for Nick Shepheard
Where to focus #1
June 23, 2015 8:11 am Leave your thoughtsIf customers are churning away faster than they’re turning towards, there’s a problem. If revenues are down, if weak staff stay whilst good ones leave, if everything takes longer than... Read more
When teams repel
June 22, 2015 8:52 am Leave your thoughtsSome teams get out of hand. A closed shop with disruptive social mores and in jokes that repel even the most confident and talented boarders. If the team isn’t effective,... Read more
Hold their hand
June 21, 2015 11:29 am Leave your thoughtsIt’s a rare customer that knows exactly how to make the best of what they buy. Some are expert, tearing through packaging and extracting all the value without a second... Read more
Ready to commit
June 20, 2015 10:19 am Leave your thoughtsAfter all that work. Those meetings, the debates, misunderstanding and clarifications and “I thought you meant …” frustrations, and “ah ha” moments – the deadline arrives and the final document... Read more