Epic data mining
May 19, 2015 8:31 am Leave your thoughtsEven before you have customers you start to know things about them. When transactions happen, you know more. Every day in every way, at every touchpoint, data seeps through the... Read more
Author Archives for Nick Shepheard
Quick Feet
May 18, 2015 8:14 am Leave your thoughtsFaster runners have quicker feet than slower ones. Not just that they move fast, each stride takes less time. Back of the pack runners take shorter strides, fewer per minute,... Read more
Pursuit of the path
May 17, 2015 8:18 am Leave your thoughtsThe standard model says put your head down and work hard – good things will happen. The smart model says first work out what you want to do, then plan the path... Read more
Make mistakes make sense
May 16, 2015 8:36 am Leave your thoughtsWe all make mistakes. Two wrong choices: bury them, or blame someone else. One right choice: deal with the mistake and squeeze it for learning. Accept it – so you can get on... Read more
The way that works
May 15, 2015 8:51 am Leave your thoughtsThere are some things that only work one way. There’s a right way and no other way will do. In heavily regulated sectors, multi-volume rule books where C follows B... Read more